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Session: 2022/23

Last modified: 31/05/2022 16:18:10

Title of Module: Managing Public Services

Code: BUSN09021 SCQF Level: 9
(Scottish Credit and Qualifications Framework)
Credit Points: 20 ECTS: 10
(European Credit Transfer Scheme)
School:School of Business & Creative Industries
Module Co-ordinator:Bobby  Mackie

Summary of Module

The aim of this module is to explore, analyse and evaluate some of the complex issues facing the public sector manager in the 21st century. Amongst the topics examined will be –

The Development of Management in Public Services

Partnerships, Networks and Collaboration

Governance and Best Value

Strategic Management

Citizenship, Participation and Accountability

Organisational Performance Management

Performance, Evaluation and Measuring success

Managing Change

Managing People: Motivation, Communication and Teambuilding

Module Delivery Method
Face-To-FaceBlendedFully OnlineHybridCHybridOWork-based Learning
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Term used to describe the traditional classroom environment where the students and the lecturer meet synchronously in the same room for the whole provision.

A mode of delivery of a module or a programme that involves online and face-to-face delivery of learning, teaching and assessment activities, student support and feedback. A programme may be considered “blended” if it includes a combination of face-to-face, online and blended modules. If an online programme has any compulsory face-to-face and campus elements it must be described as blended with clearly articulated delivery information to manage student expectations

Fully Online
Instruction that is solely delivered by web-based or internet-based technologies. This term is used to describe the previously used terms distance learning and e learning.

Online with mandatory face-to-face learning on Campus

Online with optional face-to-face learning on Campus

Work-based Learning
Learning activities where the main location for the learning experience is in the workplace.

Campus(es) for Module Delivery
The module will normally be offered on the following campuses / or by Distance/Online Learning: (Provided viable student numbers permit)
Paisley:Ayr:Dumfries:Lanarkshire:London:Distance/Online Learning:Other:
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Term(s) for Module Delivery
(Provided viable student numbers permit).
Term 1check markTerm 2check markTerm 3check mark

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Learning Outcomes: (maximum of 5 statements)

On successful completion of this module the student will be able to:

L1. Critically discuss the key issues facing public sector managers in the 21st century

L2. Analyse the impact of these issues on service delivery

L3. Critically evaluate management approaches to managing a changing environment

L4. Develop appropriate recommendations for implementing identified strategies

Employability Skills and Personal Development Planning (PDP) Skills
SCQF Headings During completion of this module, there will be an opportunity to achieve core skills in:
Knowledge and Understanding (K and U) SCQF Level 9.

Understanding of the main issues facing the public sector manager
Understanding of these issues as demonstrated by the use of the main theoretical approaches for these issues
Awareness and understanding of these issues with emphasis on up to date specialised knowledge

Practice: Applied Knowledge and Understanding SCQF Level 9.

Students will be encouraged to use a range of skills and techniques including more advanced techniques to demonstrate knowledge and understanding at a level beyond those presented, including where context may be non-routine or unpredictable

Generic Cognitive skills SCQF Level 9.

Students will be encouraged to undertake critical analysis using information from a range of sources, this would include material of their own finding, as well as from taught classes

Communication, ICT and Numeracy Skills SCQF Level 9.

Students will be encouraged to communicate orally and in written form; they will use more advanced as well as routine skills
Use of Internet and library searches to obtain data
Interpretation of numerical and graphically presented data to show progress towards targets

Autonomy, Accountability and Working with others SCQF Level 9.

Working effectively with others in groups and teams and take responsibility for the work of others in those groups, integrating the work of others

Pre-requisites: Before undertaking this module the student should have undertaken the following:
Module Code:
Module Title:
Co-requisitesModule Code:
Module Title:

* Indicates that module descriptor is not published.

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Learning and Teaching
Learning Activities
During completion of this module, the learning activities undertaken to achieve the module learning outcomes are stated below:
Student Learning Hours
(Normally totalling 200 hours):
(Note: Learning hours include both contact hours and hours spent on other learning activities)
Lecture/Core Content Delivery24
Tutorial/Synchronous Support Activity12
Asynchronous Class Activity4
Independent Study160
200 Hours Total

**Indicative Resources: (eg. Core text, journals, internet access)

The following materials form essential underpinning for the module content and ultimately for the learning outcomes:

Pollitt C (2003); The Essential Public Sector Manager; Open University Press

Scholes K and Johnson G (2000); Exploring Public Sector Management; FT Financial Times

Flynn N; (2000); Public Sector Management; FT Financial Times

McTavish, D. and Mackie, R. (2003) ‘The Joint Future Initiative in Scotland: The Development and Early Implementation Experience of an Integrated Care Policy’ Public Policy and Administration, Vol.18 No. 3 Autumn 2003.

Mackie, R. (2004), ‘Local Government Management Development in Scotland: A Study of Public Policy and its Implementation, 1967-2002’, Local Government Studies, Vol. 30 No. 3, Autumn pp.345-359.

Mackie, R. (2007), ‘The New Public Management of Scottish Further Education, 1979-2004’, Scottish Affairs, No. 59, Spring 2007.

Mackie, R. (2008), Organisational Performance Management in a Government Context: A Literature Review, Edinburgh, Scottish Government Social Research
(web publication at:

Mackie, R. (2005), The New Public Management of Scotland: Local Government and the National Health Service, Edinburgh, Thomson W. Green.

Mackie. R. (2013), Managing Scotland's Public Services, Edinburgh, W. Green Thomson Reuters

(**N.B. Although reading lists should include current publications, students are advised (particularly for material marked with an asterisk*) to wait until the start of session for confirmation of the most up-to-date material)

Engagement Requirements

In line with the Academic Engagement Procedure, Students are defined as academically engaged if they are regularly engaged with timetabled teaching sessions, course-related learning resources including those in the Library and on the relevant learning platform, and complete assessments and submit these on time. Please refer to the Academic Engagement Procedure at the following link: Academic engagement procedure

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Supplemental Information

Programme BoardManagement, Organisations & People
Assessment Results (Pass/Fail) No
Subject PanelManagement, Organisations & People
ModeratorInyene Nkanta
External ExaminerM Linehan
Accreditation Detailsnone
Version Number


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Assessment: (also refer to Assessment Outcomes Grids below)
Essay/Report 40% of final mark
Essay/Report 60% of final mark
Contribution to discussion forum formative only
(N.B. (i) Assessment Outcomes Grids for the module (one for each component) can be found below which clearly demonstrate how the learning outcomes of the module will be assessed.
(ii) An indicative schedule listing approximate times within the academic calendar when assessment is likely to feature will be provided within the Student Handbook.)

Assessment Outcome Grids (Footnote A.)

Component 1
Assessment Type (Footnote B.) Learning Outcome (1) Learning Outcome (2) Learning Outcome (3) Learning Outcome (4) Weighting (%) of Assessment ElementTimetabled Contact Hours
Essaycheck markcheck mark  4020

Component 2
Assessment Type (Footnote B.) Learning Outcome (1) Learning Outcome (2) Learning Outcome (3) Learning Outcome (4) Weighting (%) of Assessment ElementTimetabled Contact Hours
Essay  check markcheck mark6040

Component 3
Assessment Type (Footnote B.) Learning Outcome (1) Learning Outcome (2) Learning Outcome (3) Learning Outcome (4) Weighting (%) of Assessment ElementTimetabled Contact Hours
Clinical/ Fieldwork/ Practical skills assessment/ Debate/ Interview/ Viva voce/ Oralcheck markcheck markcheck markcheck mark00
Combined Total For All Components100% 60 hours

A. Referred to within Assessment Section above
B. Identified in the Learning Outcome Section above

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  1. More than one assessment method can be used to assess individual learning outcomes.
  2. Schools are responsible for determining student contact hours. Please refer to University Policy on contact hours (extract contained within section 10 of the Module Descriptor guidance note).
    This will normally be variable across Schools, dependent on Programmes &/or Professional requirements.

Equality and Diversity
This module is suitable for all students. All learning activities within this module will have appropriate support as required.
UWS Equality and Diversity Policy
(N.B. Every effort will be made by the University to accommodate any equality and diversity issues brought to the attention of the School)

2014 University of the West of Scotland

University of the West of Scotland is a Registered Scottish Charity.

Charity number SC002520.