This module explores the following topics:
The concept of supply chain management
Supply chain management: Schools of thought, Logistics vs. Supply chain management, Goals and objectives of supply chain management
Logistics and supply chain management – competitive advantage
Supply chain vision, Logistics and competitive strategy, Structuring supply chain capabilities
The customer service dimension
The marketing and logistics interface, customer service and customer retention, Service-driven logistics systems, customer service priorities and standards
From domestic to global supply chains
The Global Market, Managing the global pipeline, International Logistics Strategy, Characteristics of global supply chains, The Bullwhip effect in supply chains
Establishing and managing the global supply chain
Planning the global supply chain, Network design for global supply chain management, Risk management in the global context, The role of information and communication technologies
Performance measurement and evaluation of the supply chain
Measuring logistics cost and performance. Benchmarking the supply chain, performance measurement and evaluation in global supply chains
Emerging issues and future direction
The organisational impact of supply chain management, the virtual supply chain and the role of information, managing the supply chain of the future
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